NEWS YOU CAN USE....
Every week NCMN will be sending out emails to our members that contain links to information, tools or resources that we feel would benefit you. Below are the links from each week's email.
March 27, 2014
National Case Management Network of Canada
After a productive seven years, the National Case Management Network (NCMN) has ceased operations.
Founded in 2006, the NCMN was the official voice for Case Management providers in Canada who use “a collaborative, client-driven process for the provision of quality health and support services promoting the effective and efficient use of resources. Case Management Providers support the clients’ achievement of safe, realistic, and reasonable goals within a complex health, social and fiscal environment” (NCMN, 2009).
Spear-headed by Joan Park, President, the national membership based, non-profit organization proactively pursued its goal to promote excellence and professionalism for Case Management through education, networking opportunities, and the establishment of standards of practice and core competencies.
With project funding from Health Canada in 2010 and 2012, NCMN published the Canadian Standards of Practice for Case Management and the Canadian Core Competency Profile for Case Management Providers. Both these documents are being used by academic institutions, employers and government agencies to optimize Canada’s health workforce under the increasingly demanding and complex healthcare needs of Canadians.
NCMN also produced a series of successful annual conferences for Case Management professionals. The presentations from the 2013 conference are available here.
Unfortunately, in the absence of core funding and the necessary membership base, NCMN was never able to achieve sustainability. As a result, a decision was made in 2014 that NCMN would cease operations.
“But as supporters and providers of Case Management,” said Park, “I hope that everyone continues to promote excellence and professionalism in Case Management.”
“As an organization, we defined Case Management and gained recognition for Case Management as an important part of an integrated system. We should all be proud of that and know that as Canadians age, as they live with chronic illness and as they survive catastrophic injury and illness the demand for Case Management will grow dramatically. The process of Case Management and the role of Case Management providers is a corner stone in the current context of system approaches to health care across Canada.”
This website will remain up until February 2015.
If you wish to contact Joan Park or have questions please send correspondence to: casemanagementca@gmail.com.
National
Athena Software would love to have you join us for our Social Services and Mental Health Organizations' Ontario Penelope conference!
If you are an Executive Director, manager, service provider, IT manager or other key stakeholder of a human service organization that is, or will soon be, considering a case management or client outcomes solution, this conference is for you! Or if you would just like to learn more about the benefits of Penelope for organizations like yours, we look forward to seeing you there.
By attending the event you can expect to
- hear from industry leaders and inspiring organizations
- learn about Penelope - including workflow tools, client outcomes assessments and reporting options
- attend a user feedback workshop and collaborative breakout sessions
- meet Athena and receive an custom tour of Penelope based on your needs if desired
- attend a meet and greet with community leaders in the sector and users of Penelope
What better way to learn more about Penelope Case Management Solution and Athena Software than by hearing from the actual users of the system and seeing Penelope in action!
Read more & register...
International
Our Opinion: Protection
Focus on case managers to help children
Sometimes, something terrible happens in the relationship between child and family, and the state must step in. In some cases, the child must be removed from the family; in others, counseling can help the family remain intact and keep the child safe. In either situation, the child and family must develop a trusting relationship with a case manager for as long as that case remains open.
But that trust is broken when a case manager leaves the job, as they often do. Many of the case managers are young and inexperienced, and they can find themselves with incredible caseloads of 20 children or more undefined combined with low pay and limited career opportunities. Is it any wonder the average tenure of a case worker is 18 months?
Read more...
Careers
Gestionnaire de cas - Burnaby et Chilliwack (les frais de deplacement à Chilliwack seront remboursés)
March 19, 2014

CMSA’s 24th Annual Conference
Special Offer on Non-Member Special Rates for NCMN
Theme: Embracing the Changing Rhythms of Healthcare
In June 2014, embrace your rhythm at CMSA’s 2014 Conference & Expo at the Cleveland Convention Center and Global Center for Healthcare Innovation in Cleveland, Ohio! This year’s theme, Embracing the Changing Rhythms of Healthcare, conveys the opportunity for you and the entire case management community to be instrumental in the improvement of patient care, quality and coordination during a period of significant changes in the provision and delivery of healthcare.
CMSA would like to invite the members of NCMN to join us in Cleveland at the CMSA member rate. That is a $100 savings on the published registration prices! When registering, please use the promo code listed below. Also, if you register before March 31, CMSA will allow you to separate your registration fee into four monthly payments.
Read more...
International
Woman aims to bring services to area to aid those with brain injuries
..."The next really important step is to have case management services available," Mancini said. "Without that, people with brain injuries are lost."
Case management services provide the routes through which individuals who have suffered brain injuries to find jobs.
Brain injuries, Mancini said, can happen to anyone. Though the popular idea is they are limited to physical sports injuries, they can result from any situation in which the head is seriously injured, such as car accidents.
Read more...
March 11, 2014
National
Survey of hospital discharge practices
Hospital discharges that are poorly done are associated with patients being readmitted to hospital within the first month of discharge. I am a nurse practitioner at St. Michael’s Hospital looking at the relationship between how hospitals discharge patients and the rates of hospital readmission. In late 2014/early 2015, I will be surveying case managers, discharge planners, and health care providers to find out about discharge practices in their hospitals. If you would like to participate or receive more information about the survey, please contact me at jennifer.innis@mail.utoronto.ca
International
UNICEF to review current state of iCCM

Dignitaries at the event listening to a presentation
The United Nations Children’s Fund (UNICEF) together with the government of Ghana has commenced a three day international conference to review the current state of integrated Community Case Management (iCCM) implementation and draw out priorities, lessons and gaps for improving child and maternal health.
“The evidence discussed at this symposium will enable us to improve iCCM implementation and achieve better results for children, especially among those who have not been reached by the formal health service delivery system,” said Theresa Diaz, UNICEF Chief of the Knowledge Management Implementation Research Unit.
Read more...
March 5, 2014
International
Patient engagement in research: A systematic review
The role of patient in research ranges from a passive one (patient is a data point) to an active one (patient is a researcher). The active participation in research (or patient engagement in research) can potentially lead to improvement in the credibility of results (higher rates of enrollment and retention) and in their direct applicability to patients (by asking pertinent questions about patient-important outcomes). Also, there is an overreaching ethical mandate for patient participation in research as a manifestation of the "democratization" of the research process.
Read more
February 26, 2014
International
On decreasing inequality in health care in a cost effective way
There is evidence that disadvantaged people have on average poorer access to services, and once they have an access to service they get less often treatments that have been shown
effective in randomized trials, and in case they obtain these treatments the quality they receive is poorer than among people not belonging to these groups [2-5]. Partly as a consequence of poorer access and non-optimal quality of the services, prognosis of these patients may be inferior to that of the well to do patients [6].
Read more...
February 19, 2014
International
Boston Globe profiles family supported by Community Case Management
UMMS program provides caregivers for families of medically complex children
Community Case Management, a service created by UMass Medical School to help keep medically complex children with their families instead of in pediatric nursing homes, is assisting nearly 700 children and young adults, according to an article in the Sunday Boston Globe.
“Whatever these kids need, they will get: physical therapy, occupational therapy, dieticians, specialized wheelchairs, feeding tubes,” Joyce Murphy, MPA, Commonwealth Medicine executive vice chancellor, told the Globe for the Feb. 9 story. “Without the service, these kids would be forced to live in institutions.”
Read more...
International
Australian Foreign Minister announces funding for PNG Case Management Centre
Australia’s Minister for Foreign Affairs Julie Bishop today announced $3 million of funding over three years from the Australian aid program to establish the Papua New Guinea Family and Sexual Violence Case Management Centre (CMC).
The goal of the CMC is to improve access to and effectiveness of services for the survivors of family and sexual violence in PNG, initially in Lae. In line with this, the CMC will undertake three types of activities: case-management services for survivors of family and sexual violence; co-ordination with other service providers; and operations- and research-based advocacy.
Read more...
February 11, 2014
National
Notice from NCMN
Over the last year NCMN has had the pleasure of sending out "News You Can Use" to all of you each week.
Going forward, News You Can Use will only be sent directly to NCMN members. That being said, News You Can Use will still be posted on the NCMN website and is open access to all.
International
Reducing bottlenecks: professionals’ and adolescents’ experiences with transitional care delivery
The importance of improving chronically ill adolescents’ experiences with transitional care has been increasingly acknowledged [1-13]. Blum et al. [4] defined transitional care as the purposeful, planned movement of adolescents and young adults with chronic physical and medical con- ditions from child-centred to adult-oriented health care systems. This multifaceted, active process must attend to the medical, psychosocial, educational, and vocational needs of chronically ill adolescents.
Read More...
Members Only
Professional Case Management Journal - March/April Issue
Inside this issue...
...In our role as case managers, we are called upon daily-no, several times every day-to solve other people's problems. The reason we are called upon so often is because we are good at what we do. Assessing in a heartbeat, coming up with at least a working plan, coordinating with all the right players and stakeholders, facilitating and coordinating the best care possibilities that we can find, and advocating to make sure it all happens and happens when it matters: now. This is the stuff of great case management; but what happens when the client is someone near and dear and all our education, experience, skills, and abilities are taxed to the maximum? As was so beautifully sung in “The Lion King,” it is the circle of life. Unfortunately, there are times for all of us when that very circle smacks us right between the eyes.
Read More...
February 4, 2014
National
Health Comes Home: Launching the Conversation
Ontario's 14 Community Care Access Centres (CCAC) have released the final paper in the four-part series Health Comes Home, which asks the questions that must be discussed for Ontario to serve the growing number of people with complex needs over the next two decades.
"Patients with chronic or complex health conditions now make up five per cent of Ontario's population, but they use services that account for approximately two-thirds of Ontario's health care dollars, and their number is growing," says Catherine Brown, CEO of the Ontario Association of Community Care Access Centres (OACCAC). "Our system must continue to evolve to serve the future needs of these and all Ontarians. We invite patients, health care providers, thought leaders and everyone who cares about health care to join this important conversation about the future of care."
Read more...
International
Intervention and Addiction Case Management: An interview with Cindy Feinberg

Cindy Feinberg is a recovery coach and addiction case manager in New York City. She and her staff are committed to helping addicts and their families move toward recovery and a better life. She coordinates on an ongoing basis referrals to treatment specialists (treatment centers, therapists, interventionists, sober companions, MDs, and the like), at the same time
managing all other aspects of care appropriate for a
client and the client’s family. I have been so consistently impressed with both her intervention and recovery coaching ability that I wanted to share a bit about her world with you here.
Read more...
January 30, 2014
National
A comparison of home care quality indicator rates in two Canadian provinces
Home care is becoming an increasingly vital sector in the health care system yet very little is known about the characteristics of home care clients and the quality of care provided in Canada. We describe these clients and evaluate home care quality indicator rates in two regions.
Home care clients in these two regions are experiencing a significant level of functional and cognitive impairment, health instability and daily pain. The quality indicators provide some important insight into variations between the two regions and can serve as an important decision-support tool for flagging potential quality issues and isolating areas for improvement.
Read More...
International
Case management for frail older people – a qualitative study of receivers’ and providers’ experiences of a complex intervention
Case management interventions have been widely used in the care of frail older people. Such interventions often contain components that may act both independently of each other and interdependently, which makes them complex and challenging to evaluate. Qualitative research is needed for complex interventions to explore barriers and facilitators, and to understand the intervention’s components. The objective of this study was to explore frail older people's and case managers’ experiences of a complex case management intervention.
Read more...
January 21, 2014
National
The report, based on the 2013 Commonwealth Fund International Health Policy Survey results,focuses on differences across the ten provinces, comparisons among the 11 OECD countries that participated in the survey, and changes in Canada’s performance over the past decade. It is the eighth and final bulletin in the Canadian Health Matters series.
Based on the survey results, Canadians’ views about the health care system have grown more positive in the last decade, and more than half (61 per cent) rate their health status as very good or excellent, putting Canada among the top three of the 11 countries surveyed. However, there remain large and concerning variations in patients’ experiences among provinces in terms of wait times and coordination of care, quality of care, patient safety, preventive care, and financial barriers. These results indicate that where a person lives in Canada does matter. Provinces will need to dig deeper into the survey data and other sources to understand the reasons for their differences and consider what can be done to reduce inequities in health and health care for all Canadians.
The Health Council is pleased to have been a key contributor to the design and funding of this survey, along with the Alberta Health Quality Council, Health Quality Ontario, and Commissaire à la santé et au bien-être (Quebec’s Health and Welfare Commissioner).
The report is available in both official languages to governments, stakeholder organizations and members of the general public via the Health Council’s website, www.healthcouncilcanada.ca.
International

To address the challenges caused by fragmented patient care during transitions, NTOCC has provided tools and resources to patients, caregivers, health care professionals and policy makers who seek to address challenges in meeting the needs of patients transitioning between care settings.
Learn more about some of these resources by clicking below!
Read more...
January 16, 2014
National
Ontario Works staff wins competition
A county team, one of three to participate, finished first in the seven-week, province-wide competition which encouraged staff to work collaboratively with internal and external colleagues. A video, in recognition of the winning team, will be shot at the Lambton Shared Services Centre in Sarnia on Friday. Staff will also be presented with their award.
SAMS is expected to establish a foundation case management application that can be built upon to support the evolution of social services delivery in Ontario. SAMS is part of the province's Social Services Modernization Project, a multi-year endeavor lead by the Ontario Ministry of Community and Social Service, which aims to enhance the delivery of social assistance through technology and business renewal.
Read more...
January 7, 2014
Brain Injury Services Conference
There are less than two weeks left to register at early bird rates for Conference 2014 – the annual educational and networking event geared specifically to professionals working in the acquired brain injury field.
This one-day conference, sponsored by Brain Injury Services and its fee-for-service division, Step Up! ABI Recovery, has become the premier knowledge gathering event for case managers, rehab specialists, social workers, personal injury law firms and others who provide services to clients living with a brain injury.
Don’t miss the opportunity to cash in on the early bird rates by registering by Jan. 15.
Please find attached, full information on the conference and the registration process. To register, go right to our website at www.braininjuryservices.com and click on the conference button to get all of the information and the online registration forms.
Read more...
National
Toronto Central CCAC
Toronto Central CCAC is leading physician engagement in our community by finding innovative ways to support physicians as they care for patients. In our video, Working Hand in Hand with primary care, physicians talk to other physicians about the benefits of working within an integrated team, with Toronto Central CCAC, and with a TC CCAC Care Coordinator, and about having the support for themselves and their patients that this collaboration brings.
Video: Working Hand in Hand With Primary Care
Toronto Central CCAC’s Integrated Client Care Project(ICCP) focuses on looking at the care experience through the eyes of our clients. ICCP is mainly about helping older adults with high health care needs and multiple health conditions. Because they often receive care from many professionals in different parts of our health care system, this can not only feel very fragmented to them, but can lead to gaps in communication, and ultimately, a care experience that is not optimal. The ICCP approach is rooted in our desire to have all of our clients, especially those who are vulnerable, elderly, or at-risk, benefit from a “one client, one team” care experience, in the place where they are most comfortable: at home. We also designed ICCP to first and foremost improve the quality of care for these older clients. To make this happen, we collaborate with many health care partners in the community where older adults and their families live. This video provides an overview of the ICCP approach to care; Toronto Central CCAC is now applying this approach with other populations.
Video: Integrated Client Care Project (ICCP)
About Toronto Central CCAC:
Toronto Central CCAC connects people across Toronto with quality in-home and community-based health care. They provide information, direct access to qualified care providers and community-based services to help people come home from hospital or live
independently at home. In any given month they serve a population of nearly 1.5 million residents of the Toronto area with their care needs in the community. In any given month Toronto Central CCAC supports:
· More than 19,000 people of all ages, cultures and backgrounds
· 1,700 kids getting support at their schools
· 400 adults receiving rehabilitation services
· 23,000 information and referral inquiries
· The transition to a long-term care home for 240 clients
· 600 individuals to die at home with dignity
· Saving 1000s of hospital days by transitioning 7,000 clients home for care
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Feds stick with decision not to fund refugee health care
While Ontario has reinstated many aspects of health services for refugee claimants that the federal government withdrew in 2012, Ottawa remains adamant that it will not reconsider the cuts.
In June 2012, the federal government slashed the Interim Federal Health Program, which provided health care to those applying to be refugees. It cut inpatient chemotherapy, vision care, dental benefits, prosthetic limbs, wheelchairs and hip replacements. Claimants also lost drug coverage, barring conditions that pose public health threats.
Later in 2012, the government announced only refugee claimants from "unsafe" countries would get basic health care coverage as they wait for their claims to be processed; refugees from countries deemed "safe," or Designated Countries of Origin, are only treated if their condition poses a public health problem. Under the federal dictate, "failed asylum claimants," or those awaiting deportation or review of a rejected claim, are also not treated unless they pose a threat to the population.
Read more...
December 19, 2013

December 13, 2013
National
The Health Council of Canada has just released a new video highlighting Home First. This is an initiative by the Mississauga Halton Local Health Integration Network (LHIN) and the Mississauga Halton Community Care Access Centre (CCAC) to support seniors’ desire to be at home, receiving home care services after they are released from hospital as opposed to languishing in a hospital bed as an alternative level of care (ALC), or being transferred to a long-term nursing facility that does not meet their needs or expectations of appropriate care. This is the sixth and final video in the Health Council’s Innovations in Reducing Wait Times video series.
Remember to visit our Health Innovation Portal, where you’ll find hundreds of innovative health care practices, policies, programs and services from across Canada.
Lastly, find out what our guest bloggers are saying about wait times at healthcouncilcanada.blogspot.com.
International
Patient-centredness in integrated healthcare delivery systems -needs, expectations and priorities for organised healthcare systems
The most powerful structural innovation in health-care will be based on a paradigm shift - patient-centred healthcare systems. Despite this hypothesis, policy-makers and healthcare professionals conceptualise most, if not all, healthcare delivery systems, with little involvement of the general public. Moreover, the published literature does not clearly specify the relative importance patients place on certain characteristics of integrated care.
Read more...
December 4, 2013
International
Reducing rehospitalizations: Team-to-team collaboration across organizational boundaries
Reducing readmissions requires a comprehensive, coordinated strategy -- one that involves hospitals, medical practices, skilled nursing facilities, home health professionals and, of course, patients and their caregivers. It demands a portfolio of stategies and a willingness to cross institutional boundaries. Boutwell, a practicing physician, has seen -- and helped to develop -- what works, and she shares how board-certified case mangers can make practical changed to help reduce readmissions.
Read more...
November 27, 2013
Members Only Invitation
Champlain CCAC Strategic Plan for 2014-2016 Survey
The Champlain CCAC is developing a new Strategic Plan for 2014 - 2016.
They have invited NCMN to share with our members who work closely with the Champlain CCAC, to share their insights and input into the Plan. They are asking that you share your thoughts on their proposed new Mantra, Values and Strategic Directions. Your feedback is important and will help shape the focus of their organization over the next three years.
Please click here to complete the brief online survey. The survey deadline is December 5, 2013.
All responses will be kept strictly anonymous.
If you have questions regarding the survey please e-mail them to Communications and someone will get back to you.
Your Invited...
NCMN Connects - Free Webinar
Join NCMN President, and Case Managers from across Canada to learn how NCMN Connects.
This webinar is designed to share how NCMN is connecting Case Management providers to resources for evidence based care and to each other.
When: December 11, 2013, 12:15 EST - 12:45 EST
Where: At your computer
How: Adobe Connect URL and toll free teleconference line will be provided to all that register
Register today...
National

TIMES SENSITIVE - Indication of Intent to Apply due Monday, December 2
Technology Evaluation in the Elderly Network (TVN) is pleased to announce a call for applicants for its Spring 2014 Interdisciplinary Fellowship Program cohort.
Up to eight (8) fellowships will be funded with a stipend of $50,000 per year for two years.
The TVN Fellowship is unique in going beyond traditional academic and clinical training opportunities within disciplines, offering enriched experiential learning based on the concept of interdisciplinary collaboration. In addition to fellows’ own personal knowledge creation or translation projects, the Fellowship Program integrates interdisciplinary and patient-focused research and experiential projects and learning in eight modules.
Read More...
November 21, 2013
Your Invited...
NCMN Connects - Free Webinar
Join NCMN President, and Case Managers from across Canada to learn how NCMN Connects.
This webinar is designed to share how NCMN is connecting Case Management providers to resources for evidence based care and to each other.
When: December 11, 2013, 12:15 EST - 12:45 EST
Where: At your computer
How: Adobe Connect URL and toll free teleconference line will be provided to all that register
Register today...
National
Imagine a new reality, where hospice palliative care is available to Canadians when and where they neet it; where living well until death is the goal of care.
Now, imagine a plan to get there. That's The Way Forward: an integrated palliative approach to care across settings.
The Way Forward will be a road map to an integrated palliative appraoch that supports earlier and more frequent conversations about the goals of care when patients and families are faces with a life-threatening illness. It will include a tool kit of resources and best practices. It will offer suggestions for removing the barriers to integrated hospice palliative care, and encourage groups to build opportunities for their own communities. The Way Forward will help Canadians with life-threatening illnesses understand the importance of advance care planning, and the hospice palliative care services that are available to them.
Read more...
November 13, 2013
International
New approach helping beneficiaries into work
Social Development Minister Paula Bennett says the new Work Focused Case Management approach is yielding real results for beneficiaries.
Intensive one-to-one support from an assigned case manager has been offered to more than 83,000 people so far.
People selected for Work Focused Case Management are generally at risk of long-term benefit dependency and require extra support to find employment.
Read more...
Members Only...
Case Management Provider Profile: Joan Park "Leading the Way for Case Management"
Before Joan Park pioneered the first Case Manager role at St. Michael's Hospital in Toronto, Ontario, Canada, in 1998, before she became president of the National Case Management Network (NCMN) in 2007, before she convinced federal policy makers like Health Canada and Health Council of Canada to support NCMN with funding and recognition, long before all that, Park was introduced to the importance of Case Management by a mental health nurse in a small town of Ontario.
Read more...
November 6, 2013
International
Case Management can cut absence time: Study
A U.S. study on disability management for behaviour conditions suggests that case management results in cost savings and fewer sick days for employers.
Industry data show that patients with behavioural health disorders who do not receive treatment or who are not properly managed by a specialty physician often have trouble returning to work. They also may stay out of work longer than what is recommended for psychological well-being.
October 29, 2013
International
Case Managing Ourselves Survey
NCMN has been invited to have the Canadian Case Management community participate in the latest Case Managing Ourselves (CMO) survey. This is the third survey delving into health and lifestyle issues facing the case management workforce. The hope is that by identifying and raising awareness of these challenges, we might become more aggressive in pursuing solutions. Results of the first two surveys were announced at the 2013 CMSA Annual Conference in New Orleans. Related articles also appeared in Professional Case Management and Case in Point.
October 23, 2013
International
Case Management to Prevent Fetal Alcohol Spectrum Disorder
In this special issue, there is a very interesting study by Philip May and colleagues who looked at the use of case management to prevent FASD...
They provided 41 women with 18 months of case management support by a social worker or nurse. Through case management, women received education, coaching, and support with accessing inner strengths and external resources to reduce their alcohol use and address a range of other life issues.
Read More
October 18, 2013
Delivering Better Services for People With Long-Term Conditions
The management of care for people with long-term conditions should be proactive, holistic, preventative and patient-centred. This report describes a co-ordinated service delivery model - the 'house of care' - that incorporates learning from a number of sites in England that have been working to achieve these goals.
An important feature of the approach is the link between care planning for individuals and commissioning for local populations; it aims to make best use of local authority services (including social care and public health) and community resources, alongside more traditional health services.
October 8, 2013
Study: Student Social Workers Decrease Re-hospitalization Rates, Save Millions
In the study, patients were evaluated by a LACE index, which examines several criteria to determine risk of rehospitalization. Students would meet with eligible patients while they were still in the hospital, and the patients would be placed either into the control group, where they received standard care, or in the experimental group, where students followed up post-discharge. Students made phone calls to schedule home visits, and then would phone again to check in after the visit.
In the preliminary findings, eight patients out of 44 (18.2%) in the control group were readmitted within 30 days. No patients in the social work intervention group were readmitted, showing significant improvement.
Read more...
Health System Navigators: Band-aid or Cure?
Ontario’s healthcare community has begun to fully absorb the consequences of an unintegrated healthcare system. Individuals seeking care can get lost as they move among different healthcare providers who are not connected to one another. At times, this can have a serious effect on clinical outcomes, and it frequently duplicates efforts, wastes everyone’s time and increases costs.
Of late, increasing emphasis is being placed on what is called health system navigation. In the current Ontario context, the focus is on navigation at points of transition, as patients move from one provider to another. This is generally thought to mean movement between unconnected organizations or providers (although transitions within the same care team under one roof can sometimes prove just as difficult).
Read more...
October 4, 2013
NCMN's Conference Success
NCMN RAISED THE BAR ON CASE MANAGEMENT AGAIN AND AGAIN! NCMN's annual conference and expo last week was an enormous success with sessions covering a wide spectrum of topics ranging from uninsured patients and consent and capacity issues to the importance of credentialing and integrated Case Management.
"Our impressive roster of speakers from start to finish were both inspiring and inspired by Case Management - and the increasingly important role that Case Management professionals play in so many different areas of health care and social services," said Joan Park, President.
"‛Fabulous venue’, ‛really well organized’, ‛excellent sessions’, ‘critical topics’, ‘so much useful information’, were just some of the positive comments we received," said Park.
The conference held at the Grand Hotel and Suites in Toronto, September 26-27 attracted Case Management professionals from across Canada. There were four plenary sessions over a dozen smaller break-out sessions, and delegates were invited to the expo where exhibitors and sponsors were set up as well.
"The conference underlined the calue of integrating care in all sectors, connecting with professionals both inside and outside of the health arena, and solidifying our role and our professionalism."
"As Canada's leading professional network for Case Managers, NCMN has built a body of knowledge that supports our goals - and the future of health care and social services in this country", said Park.
International
Health and social care integration: how do we make it work?
While our health and social care system often divides and separates us – think organisational structure, payment mechanisms and performance targets, for example – we are all in this to improve care for patients. We are at our best when we focus on that, and at our worst when we forget it. Integration is a perfect example of this truism.
Read more
ImPact Training Workshop
Shift Concussion Management is proud to sponsor an ImPACT Training Workshop on Friday, October 18, 2013in Toronto, CANADA. This workshop will offer medical professionals 1 full day of academic training on Sports Concussions, Sideline Evaluation, Return-to-Play Protocols, Interpreting the ImPACT Clinical Report, Starting a Concussion Clinic, and Case Presentations. The workshop includes a 200 page workbook, lite continental breakfast, lunch and a completion certificate. CEUs are available for athletic trainers.
Read more...
September 11, 2013
NCMN Conference Connection...
Days to Conference: 15
NCMN would like to thank all of it's Sponsors & Exhibitors for the loyalty from those returning and support from those that are new this year, without them our conference would not be possible.
Our Conference Sponsors

Our Conference Exhibitors



September 5, 2013
NCMN Conference Connection...
Days to Conference: 21
Clicker here for Conference Snap Shot
Click here for Conference Information
Click Here to Register
Spotlight On Our Conference Sponsors
National
Youth With ABI Unite!
The Youth With ABI Unite program is specifically designed to create a social group for youths 14 to 17 who are living with an acquired brain injury. Sessions will be held every Wednesday for 8 weeks, from 5 to 7 p.m. (with dinner included), starting in October 2013.
The primary role of this group is social – interacting with new friends who share a common understanding of the challenges an ABI presents – but it will also incorporate skills development to speed up your rehabilitation.
Read more...
August 21, 2013
Conference Connection...
Now Available: NCMN's Conference Program - Draft
5 Weeks to go and spaces are filling fast, register today to ensure you don't miss out on this year's outstanding sessions!
Conference Sponsors
August 14, 2013
NCMN Conference Connection...
Weeks to Conference: 6
National
Hamilton Ontario Works recipients staying in system longer
New figures show that the number of Hamilton residents on social assistance is slowly returning to pre-recession levels. But those receiving it are having a harder time getting off.
The average time spent on Ontario Works before the 2009 recession was 18 months. So far in 2013, it's more than two years- 27.5 months.
August 7, 2013
NCMN Conference Connection...
Conference Countdown
Weeks to Conference: 8
Don't Miss These Amazing Plenary Sessions, Speakers and Break Out Sessions!
Click here to print and share
Sponsorship Information
Click here for sponsorship package
Exhibitor Registration
Click here for exhibitor prospectus
Click here to register
Hotel Information
Click here
Spotlight on our Conference Sponsors
Members Only...
Medication Adherence in Asthma Patients
Nonadherence to prescribed treatment continues to be a frequent problem in patients with asthma even in recent years. Objective measurement of adherence should be implemented whenever possible. Review of pharmacy refill data or electronic monitoring of inhaler actuation may be a preferred method to assess adherence. Educational programmes should be specifically designed to address the unmet need and specific reasons for nonadherence for the target population. Large, well designed clinical trials to assess the efficacy of remote electronic monitoring and reminder systems to improve adherence are needed.
Read more...
International...
National Case Management Week
Resolution Introduced in Senate |
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Senators Mark Pryor (D-AR) & John Boozman (R-AR)
Introduce S. Res. 214 |
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Yesterday, Senator Mark Pryor (D-AR) and Senator John Boozman (R-AR) introduced S. Res. 214, a resolution stating that the Senate designates the week of October 13 - 19, 2013, as “National Case Management Week.” This weeklong event recognizes the value of case management in providing successful and cost-effective healthcare, and also encourages the people of the United States to observe National Case Management Week and learn about the field of case management.
The Case Management Society of America joined with the American Case Management Association in asking Senators Pryor and Boozman to introduce the Resolution. National Case Management Week will give the industry an opportunity to celebrate case managers and the field of case management, as well as to educate consumers, providers, payers, and regulators about the value case managers bring to the successful delivery of healthcare. CMSA appreciates the work of Senator Pryor, Senator Boozman and ACMA, who contributed to the introduction of this resolution.
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CMSA Website
July 31, 2013
Conference Program Snap Shot
This year NCMN is doing things a little differently at the annual conference. In order for delegates to see more of their desired sessions we are repeating the breakout sessions on day 2. Below is a snap shot of each days sessions.
Day 1 - Thursday September 26th, 2013
Plenary Sessions:
Uninsured Patients
Consent & Capacity
Break Out Sessions:
- Caring for Family Care Givers
- Toronto Central CCAC and Primary Care: Completing the Circle of Care Through Integration
- The Transformation Role of Case Management in Community Health Care
- Delegation Tool Kits - Standardized Delegation to Unregulated Care Providers
- Silo Busters: Ready for Health Links - Removing Barriers and Coordinating Care for Complex Patients Together?
- Data Driven Management and KPI - A System Built by Our Own Front Line Teams
- Seamless Care Optimizing the Patient Experience: Supporting Complex Patients Through Physician Engagement
- Patient Flow or Patient Care: Can We Achieve Balance Through the Case Management Approach to the RAPID Philosophy of Care?
- Tango vs. Tangled: How Case Managers and Lawyers Work Together to Improve Rehabilitation Outcomes for Individuals with Compensable Personal Injuries
- Case Management for Frequent Users with Chronic Disease in Primary Care
- How to Implement a Case Management Model and the Tools Used in the Model
- Case Management Across Cultures: Working with Aboriginal Clients
Day 2 - Friday September 27th, 2013
Plenary Sessions:
The Case for Credentialing
Toronto Community Addiction Team - A Successful Model of Integrated Case Management for Individuals with Complex Substance Use
Break Out Sessions:
- Experience More Than Just the Countryside: Offering ABI Services in Rural Communities
- Toronto Central CCAC and Primary Care: Completing the Circle of Care Through Integration
- The Transformation Role of Case Management in Community Health Care
- Delegation Tool Kits - Standardized Delegation to Unregulated Care Providers
- Silo Busters: Ready for Health Links - Removing Barriers and Coordinating Care for Complex Patients Together?
- Data Driven Management and KPI - A System Built by Our Own Front Line Teams
- Seamless Care Optimizing the Patient Experience: Supporting Complex Patients Through Physician Engagement
- Patient Flow or Patient Care: Can We Achieve Balance Through the Case Management Approach to the RAPID Philosophy of Care?
- Tango vs. Tangled: How Case Managers and Lawyers Work Together to Improve Rehabilitation Outcomes for Individuals with Compensable Personal Injuries
- Case Management for Frequent Users with Chronic Disease in Primary Care
- How to Implement a Case Management Model and the Tools Used in the Model
- Case Management Across Cultures: Working with Aboriginal Clients
Sponsorship Information
Click here for sponsorship package
Exhibitor Registration
Click here for exhibitor prospectus
Click here to register
Hotel Information
Click here
Our Conference Sponsors

Our Exhibitors
July 24, 2013
NCMN Conference Connection...
Conference Countdown
Weeks to Conference: 10
NCMN's Conference Line Up - Sneak a Peek
Below are just a few of the sessions that will be offered at this years conference. Sneak a peak and spread the word!
- Toronto Community Addictions Team: A Successful Model of Integrated Case Management for Individuals with Complex Substance Use
- Experience More Than Just the Countryside: Offering ABI Services in Rural Communities
- The Transformation Role of Case Management in Community Health Care
- Delegation Tool Kits: Standardized Delegation to Unregulated Care Providers
- Silo Busters: Ready for Health Links - Removing barriers and coordinating care for complex patients together?
- Tango vs. Tangled: How Case Managers and Lawyers work together to improve rehabilitation outcomes for individuals with compensable personal injuries
Sponsorship Information
Click here for sponsorship package
Exhibitor Registration
Click here for exhibitor prospectus
Click here to register
Hotel Information
Click here
Spotlight on our Conference Sponsors
Members Only...
Toxicity of Energy Drinks
Energy drinks mixed with alcohol have recently been recognized as a public health problem, and in November 2012 the US Food and Drug Administration (FDA) declared caffeine and 'unsafe food additive̕' to alcoholic beverages, effectively banning premixed alcoholic energy drinks. [4&,5].
Read more...
International...
Top Notch Nurse Case Managers Create Best Return on Investment
Medical management is a well-established cost control technique for workers’ compensation. The use of nurse case managers to provide oversight of an injury claim facilities the medical treatment, speeds the recovery process and shortens the time until the injured employee can return to work. The benefits of nurse case management are so potent, that almost all workers’ compensation programs now include nurse case managers.
Read more...
July 17, 2013
NCMN Conference Connection...
Conference Countdown
Weeks to Conference: 11
Coming Soon - NCMN's Conference Line Up
Spread the news to coworkers and everyone else you think will benefit from attending NCMN's 7th Annual Confenence & Expo!
Click here to open , print and share
Sponsorship Information
Click here for sponsorship package
Exhibitor Registration
Click here for exhibitor prospectus
Click here to register
Hotel Information
Click here
Spotlight on our Conference Sponsors
Members Only...
Current principles of sunscreen use in children
One ounce of sunscreen protection is worth its weight in cancer prevention. Over the past several decades, skin cancer has been increasingly recognized
as a major worldwide public health concern. An estimated 2–3 million cases of nonmelanoma skin cancer (NMSC) and 132 000 cases of melanoma occur worldwide each year and the incidence of both has been increasing over the past decade [1]. In the US alone, over 2 million cases of NMSC are diagnosed each year and melanoma is predicted to account for more than
75 000 cases of skin cancer in 2012 [2].
Read more...
Career Board... MOSAIC is seeking a Coordinator of Case Management!
Case Manager | AIDS Vancouver
Click here to see all postings...
International...
Commentary: Fitting disease management pieces together
Our question: How have disease management and complex case management programs evolved to improve coordinated care and provide the right information to care managers and providers for patients with high-acuity diagnoses?
Read more...
News From Our Partners...
StepUp! ABI Recovery
Event Invitation click here
Read More...
Past PCM Issues Click Here
Past Issues of News You Can Use...
Canadian Standards of Practice for Case Management
Canadian Core Competency Profile for Case Management Providers
July 9, 2013 NCMN Conference Connection
Conference Countdown
Weeks to Conference: 12
SPREAD THE NEWS!
NCMN'S Conference Tackles Hot Topics in Health and Social Services
Should healthcare professionals in Canada provide treatment to medically uninsured immigrants and refugees? This is just one of several hot topics that will be addressed at the upcoming National Case Management Network (NCMN) conference in Toronto.
Spread the news to coworkers and everyone else you think will benefit from attending NCMN's 7th Annual Confenence & Expo!
Click here to open , print and share
Career Board
New postings:
Disability Case Manager, Workers Compensation Practice - Alberta
July 2, 2013
NCMN Conference Connection
Conference Countdown
Weeks to Conference: 13
Don’t Miss These Amazing Plenary Sessions and Speakers!
- Ethical Obligations and the Uninsured Patient
- The Case for Credentialing
All of our plenary sessions will include round table discussions that will provide everyone the opportunity to explore the topic and encourage critical conversations.
Sponsorship Information
Click here for sponsorship package
Exhibitor Registration
Click here for exhibitor prospectus
Click here to register
Hotel Information
Click here
Spotlight on our Conference Sponsors
Members Only...
Case Management Provider Profile: Ellen Lipkus “Bringing It All to Case Management”
As a case manager, Lipkus works with each client - and her caseload can vary, managing approximately 15 clients now - to understand their long- and short-term goals and needs and develop an appropriate rehabilitation plan. She becomes the go-to person if there are any issues and for all the medical follow-up. Family members are encouraged to be part of the team too.
Lipkus researches and coordinates the treatment team, which can include an OT, physiotherapist, doctor, social worker, speech and language specialist, dietitian, nurse, psychologist, neuropsychologist, podiatrist, and even a yoga instructor.
Read More

The release of The Safety at Home: A Pan- Canadian Home Care Study is the first of its kind that examines adverse events in the home and includes recommendations on how to make care safer.
Ms. Ruth Anne Campbell represented NCMN as a member of the Knowledge Exchange Board that provided invaluable suggestions and guidance to each of the sub-projects and suggestions for the knowledge translation activities that will reach target audiences and into relevant practice and policy.
A key recommendation and main message found in the report speaks to the need for a case manager:
RECOMMENDATION
Assign to each home care client a cross-sector case manager with the authority and responsibility to ensure the planning and delivery of a consistent quality of sage care.
MAIN MESSAGE
Assign a Case Manager to each client case, a leader of an interdisciplinary cross-sector team who has a clear role definition and the authority to act as “Quarterback” for care delivery.
This aligns with NCMN’s intent to raise the bar for Case Management by highlighting the need for best case management processes and qualified case management providers.
Read more...
National

2013 Knowledge Synthesis Grant Program
Call for Applications
Program Guidelines
Technology Evaluation in the Elderly Network (TVN or the Network) is a new network funded by the Government of Canada’s Networks of Centres of Excellence Program (NCE) as of July 1, 2012 to improve health care for the seriously ill elderly and their families and caregivers.
TVN invites qualified researchers to submit proposals for knowledge synthesis in the following areas:
• Patient/family reported experience measures (PREMs) and Patient reported/directed outcome measures (PROMs) in acute care settings
• Quality indicators for the care of the sick elderly at the individual, institutional and system level
• Use of technology to facilitate transitions of care
• Utility of advance care planning (ACP), and tools for use in ACP, including information technology (IT) tools
• Strategies for patient/family and caregiver engagement in the health care system
• Methods, including nutrition and rehabilitation, to maintain and restore function in seriously ill, elderly patients
The purpose of this funding opportunity is to support teams of researchers and knowledge users to produce knowledge syntheses and scoping reviews that will contribute to the use of synthesized evidence in decision-making and practice.
Read more
June 26, 2013
NCMN Conference Connection
EARLY BIRD SPECIAL DEADLINE EXTENDED!
We’ve had several requests from members and have extended the Early Bird Special Deadline to June 30th!
Don’t miss this great opportunity to save money... and to attend what is shaping up to be the most talked about conference in health and social services this year!
Book now.
Don’t Miss These Amazing Plenary Sessions and Speakers!
- Ethical Obligations and the Uninsured Patient
Health care for Canada's medically uninsured immigrants and refugees: Whose problem is it? Should healthcare professionals provide treatment to uninsured patients? Paul Caulford, MSc MD CCFP FCFP, Medical Director, The Volunteer Clinic for Medically Uninsured Immigrants and Refugees and Past Lead Physician, the Scarborough Academic Family Health Team and, and Sally Bean, J.D., M.A., Ethicist and Policy Advisor at Sunnybrook Health Sciences Centre & University of Toronto, Joint Centre for Bioethics, help you navigate the realities, legalities and ethics of this highly charged issue.
What do you do when the capacity of your patient/client needs to be assessed? Michael D. Newman, B. Comm. LLB, LLM (Health Law), Vice-Chair and Senior Lawyer on the Consent and Capacity Board of Ontario , explains the importance of capacity to consent (or refuse consent) to treatment. As the population ages, Case Management providers will increasingly need to know these key principles and resources - and this session will deliver.
- The Case for Credentialing
Case Managers come from a range of professional experience and educational backgrounds. Anyone can call them self a Case Manager. The need for qualified case management providers is rising. Now more than ever, credentialing is crucial to protecting the public and protecting the role of Case Management providers. Karine Georges of Canada’s ‘Testing Company’ Assessment Strategies Incorporated, explores the challenges, learnings, and benefits related to credentialing. James Vigmond, a Personal Injury Lawyer at Oatley Vigmond and someone who cross examines Case Managers in court, shares his personal insight into the importance and power of credentialing.
All of our plenary sessions will include round table discussions that will provide everyone the opportunity to explore the topic and encourage critical conversations.
Sponsorship Information
Click here for sponsorship package
Exhibitor Registration
Click here for exhibitor prospectus
Click here to register
Hotel Information
Click here
Spotlight on our Conference Sponsors
Members Only...

Windesheim University of Applied Sciences is a Dutch Vocational University, which recently received funding from RAAK - international to conduct research into the professionalization of Case Managers' interaction with dementia care networks. This will be achieved by establishing an international network of Case Managers and by developing a comprehensive and evidence based toolbox to support Case Managers.
NCMN has agreed to be a cooperating partner on the project, which will require it to provide feedback on the research findings; to disseminate the results; and to be a member of the expert group.
Here is the first newsletter for the project.
People who suffer from dementia – and their care network members – are entitled and in need of professional care. Case managers have an active part in answering these needs. Case management, however, is a young discipline on the branch of health care and social work, that requires some support.
The overall aim of the project on ‘Professionalization of case managers’ interaction with dementia care network members; development of a toolbox’ is to facilitate this support. The project will do this by establishing an international network of case managers and by developing a comprehensive and evidence based toolbox.
Read More

Systematic approaches to smoking cessation in the cardiac setting
Smoking cessation is the single most important intervention proven to reduce morbidity and mortality in smokers with CHD and it should be afforded a high priority by clinicians providing care to such patients [11]. Previous reviews of smoking cessation in patients with CHD have demonstrated a 36% reduction in the risk of mortality and a 32% reduction in the risk of nonfatal myocardial infarction; most of the risk reduction is realized within the first 2 years of cessation [4]. The mortality risk reduction associated with smoking cessation is far greater than the risk reduction observed with other secondary prevention therapies that have received much greater attention from clinicians, including the use of statins (a 29% reduction), beta-blockers (23%), aspirin (23%), or angiotensin-converting enzyme inhibitors (23%) [12].
Read More
International
Physiotherapy network launches to improve PMI claimant outcomes
Clinics across the UK have been selected by Health & Case Management Limited (HCML) to form the Innotrex network - mostly to treat those with acute back or general musculoskeletal problems.
Keith Bushnell, chief executive officer for HCML, said: "Our vision is to provide clinical excellence without over-medicalising the claimant's journey. Case managers will remain totally independent so programmes are appropriately managed."
Read more
June 18, 2013
NCMN Conference Connection
EARLY BIRD SPECIAL DEADLINE EXTENDED!
We’ve had several requests from members and have extended the Early Bird Special Deadline to June 30th!
Don’t miss this great opportunity to save money... and to attend what is shaping up to be the most talked about conference in health and social services this year!
Book now.
Don’t Miss These Amazing Plenary Sessions and Speakers!
- Ethical Obligations and the Uninsured Patient
Health care for Canada's medically uninsured immigrants and refugees: Whose problem is it? Should healthcare professionals provide treatment to uninsured patients? Paul Caulford, MSc MD CCFP FCFP, Medical Director, The Volunteer Clinic for Medically Uninsured Immigrants and Refugees and Past Lead Physician, the Scarborough Academic Family Health Team and, and Sally Bean, J.D., M.A., Ethicist and Policy Advisor at Sunnybrook Health Sciences Centre & University of Toronto, Joint Centre for Bioethics, help you navigate the realities, legalities and ethics of this highly charged issue.
What do you do when the capacity of your patient/client needs to be assessed? Michael D. Newman, B. Comm. LLB, LLM (Health Law), Vice-Chair and Senior Lawyer on the Consent and Capacity Board of Ontario , explains the importance of capacity to consent (or refuse consent) to treatment. As the population ages, Case Management providers will increasingly need to know these key principles and resources - and this session will deliver.
- The Case for Credentialing
Case Managers come from a range of professional experience and educational backgrounds. Anyone can call them self a Case Manager. The need for qualified case management providers is rising. Now more than ever, credentialing is crucial to protecting the public and protecting the role of Case Management providers. Karine Georges of Canada’s ‘Testing Company’ Assessment Strategies Incorporated, explores the challenges, learnings, and benefits related to credentialing. James Vigmond, a Personal Injury Lawyer at Oatley Vigmond and someone who cross examines Case Managers in court, shares his personal insight into the importance and power of credentialing.
All of our plenary sessions will include round table discussions that will provide everyone the opportunity to explore the topic and encourage critical conversations.
Sponsorship Information
Click here for sponsorship package
Exhibitor Registration
Click here for exhibitor prospectus
Click here to register
Hotel Information
Click here
Spotlight on our Conference Sponsors
Members Only...
Behavioral interventions in children and adolescents with autism spectrum disorder: a review of recent findings
Behavioral interventions are effective for improving language, cognitive abilities, adaptive behavior, and social skills, and reducing anxiety and aggression. Medication combined with behavioral intervention appears to be more effective for reducing aggressive behavior than medication alone...
read more
International
Service Delivery Innovation Profile
Hospital Partnership Offers Pathways-Based Case Management Program, Leading to Enhanced Access to Appropriate Care for Uninsured
Two competing hospitals in Lincoln, NE, jointly run a case management program, known as Lincoln ED Connections, for uninsured and underinsured individuals with a history of using the emergency department for nonemergent issues. These individuals are at high risk for poor health outcomes due to untreated or under treated chronic conditions. Adapted from the "Pathways" model,1 the program uses case managers, supported by a database and tracking system, to enhance patient access to a medical home where they can receive regular health care...read more
June 11, 2013
NCMN's 2013 Conference Connection
September 26 & 27, 2013 The Grand Hotel and Suites, Toronto CANADA
The official NCMN conference count down:
Call for Abstracts: 1 week, June 15th, 2013
Early Bird: 1 week, June 15th, 2013
Conference: 12 weeks, September 26 & 27, 2013
Don’t Miss These Amazing Plenary Sessions and Speakers!
- Ethical Obligations and the Uninsured Patient
Health care for Canada's medically uninsured immigrants and refugees: Whose problem is it? Should healthcare professionals provide treatment to uninsured patients? Paul Caulford, MSc MD CCFP FCFP, Lead Physician and President of the Scarborough Academic Family Health Team and Medical Director of the Volunteer Clinic for Medically Uninsured Immigrants and Refugees, and Sally Bean, J.D., M.A., Ethicist and Policy Advisor at Sunnybrook Health Sciences Centre & University of Toronto, Joint Centre for Bioethics, help you navigate the realities, legalities and ethics of this highly charged issue.
What do you do when the capacity of your patient/client needs to be assessed? Michael D. Newman, B. Comm. LLB, LLM (Health Law), Vice-Chair and Senior Lawyer on the Consent and Capacity Board of Ontario , explains the importance of capacity to consent (or refuse consent) to treatment. As the population ages, Case Management providers will increasingly need to know these key principles and resources - and this session will deliver.
- The Case for Credentialing
Case Managers come from a range of professional experience and educational backgrounds. Anyone can call them self a Case Manager. The need for qualified case management providers is rising. Now more than ever, credentialing is crucial to protecting the public and protecting the role of Case Management providers. Karine Georges of Canada’s ‘Testing Company’ Assessment Strategies Incorporated, explores why, how, and who should be credentialed. James Vigmond, a Personal Injury Lawyer at Oatley Vigmond and someone who cross examines Case Managers in court, shares his personal insight into the importance and power of credentialing.
All of our plenary sessions will include round table discussions that will provide everyone the opportunity to explore the topic and encourage critical conversations.
Sponsorship Information
Click here for sponsorship package
Exhibitor Registration
Click here for exhibitor prospectus
Click here to register
Hotel Information
Click here
Members Only
Technology Evaluation in the Elderly Network (TVN) is a not-for-profit organization supporting multi-disciplinary research related to health care tools, technology and interventions for seriously ill elderly patients and their families. TVN is developing its strategic plan, and is seeking input from organizations and individuals engaged in health care for the seriously ill elderly. They have asked for NCMN to help in circulating a survey to our membership. If you would like to participate, the survey is available in both English and French. You can find out more about TVN at www.tvn-nce.ca.
Click here to go to survey link
Info from our Partners...

National Transitions of Care Coalition
Summer 2013 Issue
June 5, 2013
NCMN's 2013 Conference Connection
September 26 & 27, 2013 The Grand Hotel and Suites, Toronto CANADA
The official NCMN conference count down has begun:
Call for Abstracts: 2 weeks, June 15th, 2013
Early Bird: 2 weeks, June 15th, 2013
Conference: 13 weeks, September 26 & 27, 2013
Have you registered for the NCMN conference yet?
This promises to be the most exciting – and critical – conference that NCMN has every held ... and there are just 200 places at the table.
The 7thannual conference, Raising the Bar for Case Management Together, will facilitate a community of conversations – connecting private and public sectors and health care and social services. It will be a time to learn together and make critical links with one another.
Sponsorship Information
Click here for sponsorship package
Exhibitor Registration
Click here for exhibitor prospectus
Click here to register
Hotel Information
Click here
Members Only
Decision-making in oncology: a selected literature review and some recommendations for the future.
Decision-making in oncology is associated with uncertainty and potential decisional conflict. The purpose of this paper is to review strategies suggested to improve treatment decision-making, discuss their limits and describe recommendations that have been made to improve the decision-making process.
Read more...
International
CMSA
The Issue 4, 2013 online edition of CMSA Today is now available!
THEME: Clinical Guidance & Collaboration: Connecting the Dots
Case managers have moved from a period of anonymity – having previously served roles such as resource managers, discharge planners, and utilization managers – toward a future of recognition as care coordinators, patient navigators, and transitional care managers. In this role, we provide a crucial link between all care providers by "connecting the dots," ensuring the identification and implementation of a care pathway for each patient.
May 28, 2013
NCMN's 2013 Conference Connection
September 26 & 27, 2013 The Grand Hotel and Suites, Toronto CANADA
The official NCMN conference count down has begun:
Call for Abstracts: 3 weeks, June 15th, 2013
Early Bird: 3 weeks, June 15th, 2013
Conference: 14 weeks, September 26 & 27, 2013
Have you registered for the NCMN conference yet?
This promises to be the most exciting – and critical – conference that NCMN has every held ... and there are just 200 places at the table.
The 7thannual conference, Raising the Bar for Case Management Together, will facilitate a community of conversations – connecting private and public sectors and health care and social services. It will be a time to learn together and make critical links with one another.
Sponsorship Information
Click here for sponsorship package
Exhibitor Registration
Click here for exhibitor prospectus
Click here to register
Hotel Information
Click here
NCMN Career Board...
Our Career Board caters to a niche market of Case Management professionals with specialized and highly sought after skills.
Click here to go to Job Postings
NCMN In Print...
Have you seen us in print?
Click here to see our ad on page 36 of the May 2013 issue of Canadian Nurse
En française
National
New Approach Aids Treatment of Severe Addictions
Researchers say an innovative Toronto-based program could be an answer for patients who have severe addictions and are frequent users of the health care system.
The program, developed by St. Michael’s Hospital, improves health and social outcomes by providing one-on-one intensive case management from a harm reduction approach.
Click here to read more...
International
Budget 2013: Funding boost to pay for case management
The extra $188.6 million being ploughed in to pay for the Government's welfare reforms includes a $51.8 million package to contract out the case management of 1000 sole parents and 1000 people with health or disability issues to private providers as a trial to see if they are more effective at getting high needs' beneficiaries back into work.
Click here to read more...
May 16, 2013
NCMN's 2013 Conference Connection
September 26 & 27, 2013 The Grand Hotel and Suites, Toronto CANADA
Have you registered for the NCMN conference yet?
This promises to be the most exciting – and critical – conference that NCMN has every held ... and there are just 200 places at the table.
The 7thannual conference, Raising the Bar for Case Management Together, will facilitate a community of conversations – connecting private and public sectors and health care and social services. It will be a time to learn together and make critical links with one another.
New and exciting forums and sessions will include:
- A Round Table where stake-holders and leaders from various sectors will share their challenges, ideas and visions to grow strengths, capitalize on opportunities, and create cooperative strategies
- A Rapid Podium event where industry supporters will use fascinating case studies and experiences to share their unique perspective of what works and what doesn’t, in meeting clients/patients needs
- Plenary sessions to discuss hot topics like Capacity Assessment and Uninsured Clients/Patients
- Special plenary session to talk about the Value of Credentialing
- Break-out sessions that will support the objectives to Raise the Bar
As we all age, as we all live with chronic illnesses, and as many survive catastrophic illness and/or injury, the need for best Case Management processes and qualified Case Management providers has never been higher! We can no longer afford to work in silos. Step out of your comfort zone, attend the NCMN conference, and help us Raise the Bar for Case Management Together.
Exhibitor Registration Now Open
Click here for exhibitor prospectus
Click here to register
Early Bird Registration
NCMN's early bird conference registrations are open from now until June 15th, 2013
Members are required to log in to activate members only pricing
Click here for a printable registration form
Click here to register
Hotel Information
Click here
CALL FOR ABSTRACTS
SUBMISSION DEADLINE: June 15, 2013
NCMN is now calling for abstract submissions for the 2013 conference.
NCMN invites you to share your best knowledge practices, tools and resources with colleagues as together we “Raise the Bar”.
Click here for more details...
Members Only
Perkopolis
Perkopolis is continually updating their offers for you our members. Below is the new link for NCMN members to take advantage of all the fabulous offers.
Click here for more details...
International
Making Integrated Care Happen at Scale and Pace
The case for integrated care is reinforced by the need to develop whole-system working to address the demands arising from an ageing population and increases in the number of people with multiple long-term conditions. The evidence of the benefits, in particular to the experience of service users and their families, seen when organisations and services work together, make a compelling case for care to be co-ordinated around the needs of people and populations. Developing integrated care means overcoming barriers between primary and secondary care, physical and mental health, and health and social care to provide the right care at the right time in the right place.
Click Here to read more...
May 8, 2013
NCMN's 2013 Conference Connection
September 26 & 27, 2013 The Grand Hotel and Suites, Toronto CANADA
Have you registered for the NCMN conference yet?
This promises to be the most exciting – and critical – conference that NCMN has every held ... and there are just 200 places at the table.
The 7thannual conference, Raising the Bar for Case Management Together, will facilitate a community of conversations – connecting private and public sectors and health care and social services. It will be a time to learn together and make critical links with one another.
New and exciting forums and sessions will include:
- A Round Table where stake-holders and leaders from various sectors will share their challenges, ideas and visions to grow strengths, capitalize on opportunities, and create cooperative strategies.
- A Rapid Podium event where industry supporters will use fascinating case studies and experiences to share their unique perspective of what works and what doesn’t, in meeting clients/patients needs.
- Plenary sessions to discuss hot topics like Capacity Assessment and Uninsured Clients/Patients
- Special plenary session to talk about the Value of Credentialing
- Break-out sessions that will support the objectives to Raise the Bar.
As we all age, as we all live with chronic illnesses, and as many survive catastrophic illness and/or injury, the need for best Case Management processes and qualified Case Management providers has never been higher! We can no longer afford to work in silos. Step out of your comfort zone, attend the NCMN conference, and help us Raise the Bar for Case Management Together.
Exhibitor Registration Now Open
Click here to register
Early Bird Registration
NCMN's early bird conference registrations are open from now until June 15th, 2013
Members are required to log in to activate members only pricing
Click here to register
Hotel Information
Click here
CALL FOR ABSTRACTS
SUBMISSION DEADLINE: June 15, 2013
NCMN is now calling for abstract submissions for the 2013 conference.
NCMN invites you to share your best knowledge practices, tools and resources with colleagues as together we “Raise the Bar”.
Click here for more details...
Amendment to References & Resource Documents
In February 2013 NCMN released the Canadian Core Competency Profile for Case Management Providers. Since its release it was brought to our attention that there was an incorrect reference to Canadian Interprofessional Health Collaborative. Below are the links to the corrected PDF's.
Click here for English
Click here for French
April 30, 2013
NCMN's 2013 Conference Connection
RAISING THE BAR FOR CASE MANAGEMENT TOGETHER
September 26 & 27, 2013 The Grand Hotel and Suites, Toronto CANADA
Exhibitor Registration Now Open
Click here to register
Early Bird Registration
NCMN's early bird conference registrations are open from now until June 15th, 2013
Members are required to log in to activate members only pricing
Click here to register
Hotel Information
Click here
CALL FOR ABSTRACTS
SUBMISSION DEADLINE: June 15, 2013
NCMN is now calling for abstract submissions for the 2013 conference.
NCMN invites you to share your best knowledge practices, tools and resources with colleagues as together we “Raise the Bar”.
Click here for more details...
NCMN's in Print
Check out NCMN's advertorial in Rehab & Community Care Medicine Spring 2013 Issue, Page 27
International
Social Services staff from The Salvation Army in Waco, Texas, met with a steady stream of people seeking assistance at the JAC, which will be open from 8:30 AM-7:00 PM, Monday-Friday. Lisa Wood, who has lived in West for five years with her husband and elderly mother, Shirley Reed, patiently waited in line to meet with a case manager on Monday morning. “We gathered what we could and evacuated immediately after the explosion on Wednesday night,” she explained. We’ve been staying in a hotel in Waco and my husband finally got to see the house for the first time this morning. The windows are all blown out but it’s still standing,” said Lisa, smiling. “We are so grateful that you are here to help.”
Click here to read full story...
April 23, 2013
Media Watch
Media Watch...is intended as an advocacy and research tool. The weekly report is international in scope and distribution – to colleagues who are active or have a special interest in hospice and palliative care, and in the quality of end-of life care in general – to help keep them abreast of current, emerging and related issues– and, to inform discussion and encourage further inquiry.
In last week's "News You Can Use..." you were introduced to Media Watch. This weekly report is compiled by Barry R. Ashpole, an Ontario-based communications consultant and educator. Media Watch provides an overview of what is currently being reported on in the news media and published in specialist publications on issues specific to the quality of end-of-life care. The weekly report is posted on several websites that serve the hospice and palliative care community-at-large, among them the International Palliative Care Resource Centre at http://www.ipcrc.net/archive-global-palliative-care-news.php and the Palliative Care Community Network at http://www.pcn-e.com/community/pg/file/all/. Each issue of Media Watch includes a full listing of these websites.
Read full issue....
NCMN's 2013 Conference Connection
RAISING THE BAR FOR CASE MANAGEMENT TOGETHER
Early Bird Registration Now Open
NCMN's early bird conference registrations are open from now until June 15th, 2013
Members are required to log in to activate members only pricing
Click here to register
CALL FOR ABSTRACTS
SUBMISSION DEADLINE: June 15, 2013
NCMN is now calling for abstract submissions for the 2013 conference, RAISING THE BAR FOR CASE MANAGEMENT TOGETHER to be held September 26 & 27, 2013 The Grand Hotel and Suites, Toronto CANADA
NCMN invites you to share your best knowledge practices, tools and resources with colleagues as together we “Raise the Bar”.
Click here for more details...
International
5 Ways Case Managers Contribute to a Hospital's Bottom Line
Vitally important in healthcare today, case managers play such an essential role in hospitals and health systems that they are almost becoming the face of care. In Jacksonville, Fla., St. Vincent's Healthcare has sponsored a billboard along Interstate 95 even touting the good work of one of its certified case managers in helping to ensure that patients get the best care.
No one disputes the contributions of physicians, nurses and other providers, but very few undefined if any undefined of these clinicians are responsible for ensuring that patient care is delivered appropriately to every patient and that the hospital gets reimbursed for that care. Only case managers are responsible for both of these essential functions. As a result, case managers are making significant contributions to the bottom line in hospitals and health systems.
Click here to read more...
April 16, 2013

Media Watch...is intended as an advocacy and research tool. The weekly report is international in scope and distribution – to colleagues who are active or have a special interest in hospice and palliative care, and in the quality of end-of life care in general – to help keep them abreast of current, emerging and related issues– and, to inform discussion and encourage further inquiry.
To subscribe click on the logo above and this will take you directly to the site.
What's in a name: Is the moniker 'palliative care' too loaded?
THE ONCOLOGY REPORT | Online – 10 April 2013 – That which we call a rose by any other name would smell as sweet. Perhaps not, if the conversation turns to palliative care. A telephone survey of 169 patients with advanced cancer found those randomized to hear the term "supportive care" instead of "palliative care" rated their understanding, overall impressions and future perceived need for those services significantly higher. In contrast, there was no significant difference
in outcomes when patients heard either a "patient-centered" or "traditional" description of palliative/supportive care services, Rachael Maciasz said at the recent annual meeting of the American Association of Hospice & Palliative Medicine. "It may be that 'palliative care' is so loaded with advanced cancer patients because of family members' or friends' experiences with this in the past (they think) their family member is going to die," she said. "Perhaps what comes after that, no matter how you describe it, you can't change that impression."
Read full issue....
RAISING THE BAR FOR CASE MANAGEMENT
CALL FOR ABSTRACTS
SUBMISSION DEADLINE: June 15, 2013
NCMN is now calling for abstract submissions for the 2013 conference, RAISING THE BAR FOR CASE MANAGEMENT to be held September 26 & 27, 2013 The Grand Hotel and Suites, Toronto CANADA
NCMN invites you to share your best knowledge practices, tools and resources with colleagues as together we “Raise the Bar”.
Click here for more details...
Members Only
Over the next year, the National Case Management Network of Canada is profiling case managers who are working in different sectors of health care in Canada. Here is the third profile in the series.
Solutions for Successful Aging
Case management has played an important role too. “There's a vast range of services in the field of geriatrics; however, in some cases the service providers only know about their services. They often don't know where their services fit on the continuum or what else is offered. There are also times when the service providers are protocol-driven and not orientated to problem solving; and often that is why they do not know how to connect the dots.”
Read more...
April 11, 2013
NCMN Call For Abstracts
RAISING THE BAR FOR CASE MANAGEMENT
CALL FOR ABSTRACTS
SUBMISSION DEADLINE: June 15, 2013
NCMN is now calling for abstract submissions for the 2013 conference, RAISING THE BAR FOR CASE MANAGEMENT to be held September 26 & 27, 2013 The Grand Hotel and Suites, Toronto CANADA
NCMN invites you to share your best knowledge practices, tools and resources with colleagues as together we “Raise the Bar”.
Click here for more details...
We Care Sponsors Canada Cares’ One Wish Award on National Caregiver Day
A Canadian caregiver will receive $10,000 to fulfill a special wish
Toronto, ON-- April 5, 2013 -- Do you know a caregiver who deserves special recognition? In a unique initiative, Canadians are being asked to nominate a family member, friend or professional caregiver for a “best caregiver" award and explain what they would do with a $10,000 prize.
Called the Canada Cares Caregiver Awards, the new initiative is being launched in celebration of National Caregiver Day, which takes place on April 5.
It’s all part of an innovative program called Canada Cares (
www.canadacares.org) that supports and salutes caregivers of all kinds across the country. The awards, which will be presented at both a regional and national level, will recognize two exceptional caregivers – one family or friend and one health care professional – in Western, Atlantic and Northern Canada, Ontario and Quebec. Two National winners will be chosen from selected regional candidates.
Read more....
What is case management in palliative care? An expert panel study Case management is a heterogeneous concept of care that consists of assessment, planning, implementing, coordinating, monitoring, and evaluating the options and services required to meet the client's health and service needs. This paper describes the result of an expert panel procedure to gain insight into the aims and characteristics of case management in palliative care in the Netherlands.
Integrating Case Management and Palliative Care
Most seriously ill Americans live at home under the care of their primary physician and with the support of family caregivers. To reduce costs while simultaneously improving the quality of patient care, insurers have increasingly turned to the concept of case management. While case management is targeted to individuals with life-threatening illnesses, palliative care assessment and interventions are typically not included in the management protocols.
Read more...
April 2, 2013
NCMNs 7th Annual Conference & Expo
"Raising the Bar for Case Management"
Save the Date - September 26 & 27, 2013
The Seventh Annual NCMN Conference & Expo is being held September 26 and 27, 2013 at the Grand Hotel , 225 Jarvis Street, Toronto. More information and registration details will follow shortly.
Canadian Home Care Association
Knowledge Network Webinar Series
Better Care for People Living with Chronic Disease
According to the World Health Organization (WHO), chronic diseases are diseases of long duration and generally slow progression, including heart disease, stroke, cancer, chronic respiratory diseases, and diabetes. In Canada, chronic diseases are projected to account for 89% of all deaths.
We invite you to the second in our series of webinars that will examine the role and value of home care in improving the lives of people living with chronic disease.
DIABETES
Managing the Care of Individuals With Diabetes in the Home Care Setting
Friday April 12th 2013
11:00am - 12:00pm (EST)
Register Now!
This webinar will be highlighting the successes and lessons learned from the Kelsey Trail Regional Health Authority Telehomecare pilot project which facilitated chronic disease self management for home care clients. It will also feature the national peer led self-management educational program Diabetes Healthy Feet & You from Diabetic Foot Canada.
This webinar will:
- Increase your knowledge about challenges and issues related to Diabetes management in the home.
- Allow you to Interact with colleagues who have had experience addressing these challenges in their jurisdiction.
- Learn about the effectiveness of telehomecare for chronic disease management.
- Become aware of self management tools that can be used for home care clients to prevent and reduce the risk of developing diabetic foot ulcers.
Participation in this webinar is limited and will be granted on a first to register basis.
Join the Home Care Knowledge Network ... Be Part of the Solution.
March 26, 2013
National Caregiver Day Webinar
Register now for our National Caregiver Day webinar: "Caregiving and Dementia - They Go Hand in Hand"
Join us live at 1:00 PM EST on April 5, 2013
Presented by: Maxwell B. Hamlyn RPN, ORT, UT
We Care Home Health Services
Palliative Care Resource Nurse, East Team
Maxwell has 35 years of nursing experience, with 7.5 years working with a palliative medical outreach team as a nurse consultant, program director and palliative resource nurse for We Care Home Health.
End of life issues relating to Alzheimer's disease are similar to those faced by people with other life limiting illnesses. However, caring for someone with a form of dementia, like Alzheimer's disease, can have its own set of challenges. The online event will focus on the following topics:
- Day-to-Day Care
- Advanced Care Planning
- Grief and Bereavement
- Tips and Lessons Learned from Caregivers
Have questions you would like to have answered by our expert during the webinar? Please submit them to Julia Ehrhardt of the CHPCA (jehrhardt@bruyere.org) by Monday, April 1, 2013.
Listen in live at 1:00 PM EST, April 5, 2013
Space is limited - please RSVP to reserve your spot today
Members Only
NATIONAL CASE MANAGEMENT NETWORK OF CANADA is proud to offer access to exclusive discounts on tickets, hotels and various other products and services to members through our new discount partner PERKOPOLIS

HOW THE PROGRAM WORKS
Perkopolis is a free, easy to use, and exclusive benefit program that provides NCMN members with access to a variety of entertainment offers, hotels, products and services. You simply create an account, log into the Perkopolis website and add the product to your "shopping cart". Payment is processed online and the tickets/vouchers are delivered to you. Please visit the FAQ section of the Perkopolis website http://perkopolis.com/Tranlations-Info-Items/FAQ for more information regarding shipping costs, delivery times, payment methods, etc.
Click here for NCMNs member ID info: Perkopolis
Case Management Around the World
Barriers to community case management of malaria in Saraya, Senegal: training, and supply-chains
This study evaluates communities' perceptions of a new community case management of malaria programme in the district of Saraya, south-eastern Senegal, the effectiveness of lay health worker trainings, and the availability of rapid diagnostic tests and artemisinin-based combination therapy in the field.
Click here to read more...
March 12, 2013
March 5, 2013
A Reminder to NCMN Members
On Monday, 25 February 2013, all NCMN members were invited to participate in a survey to assess the applicability of the recently released Canadian Core Competency Profile to members' work environments and - for future consideration - the importance to members of developing a credentialing process for Case Management Providers.
Please take five minutes to compete this survey, which will help NCMN guide the development of pertinent and cutting-edge resources for its membership.
By receiving your completed survey on or before Friday, March 15, 2013, NCMN will be please to send to you a $10 gift certificate from either Tim Horton's or Starbucks (your choice).
February 26, 2013

Seeking Patient Input Across Canada
A health care research group specializing in care for the frail elderly that the Patients’ Association works with is setting up meetings in cities across Canada to get patient and family member feedback on their strategic plan.
Meetings will be held on these dates in these cities:
· Feb 27 Winnipeg
· Mar 4 Halifax
· Mar 5 Ottawa
· Mar 7 Vancouver
· Mar 8 Edmonton
· Mar 25 Toronto
· Mar 28 Montreal
Available for a session and want to know more?
Please contact jennifer.carroll@patientsassociation.ca
February 20, 2013
Case Management: A Success Story
Over the next year, the National Case Management Network of Canada is profiling in the Professional Case Management Journal, Case Managers who are working in different sectors of healthcare and social services in Canada. Here is the second profile in the series.
“Passion for My People and for This Work”
Almost 20 years ago, Foadi-Frenette, who was born in Fort Frances, Ontario and is a member of the Ojibways of Onegaming First Nation, was diagnosed with ulcerative colitis with precancerous presentation and given just two years to live. She underwent significant treatment and surgeries (and obviously survived) but while she had friends and family supporting her, there was no medical community support of any kind. At the same time, it was very apparent to Foadi-Frenette that many health care and social services providers discriminate against First Nations people... “thus my passion for my people and for this work.”
Members: Click here to read more....
Complimentary to the Canadian Case Management Standards of Practice and the Canadian Core Competency Profile for Case Management Providers recently released by the National Case Management Network, are Case/Care Management standards for organizations that are available from Accreditation Canada.
Click here to read more
February 13, 2013
Last week, NCMN released the Canadian Core Competency Profile for Case Management Providers. There are seven roles used to represent Case Management within the Profile. These roles are represented in the link below as a diagram to illustrate the interconnected nature of the Case Management Provider roles in actual practice (Adapted from CanMEDS, 2005).
Downloadable Reference sheet
En Français
February 5, 2013
This Is What You've Been Waiting For.... Case Management Sets a New Standard The future of Health Care in Canada
NCMN unveils the Canadian Core Competency Profile for Case Management Providers. "With this ground breaking document, we will be raising the bar for Case Management," says Joan Park, President of the National Case Management Network (NCMN)," but more importantly, it will put the spotlight on the increasingly important part Case Management now plays in the effective delivery of health care and social services in Canada.
Click here to read full press release
En français
January 29, 2013
"I think, therefore I am"
Cognitive Rehabilitation for Those With ABI
With top-notch speakers booked, and a record number of exhibitors already registered, Conference 2013 promises to surpass even last year’s popular event.
Sponsored by Brain Injury Services and its fee-for-service division, Step Up! ABI Recovery, the annual conference creates an intensive one-day opportunity for professionals in the ABI community to obtain vital, comprehensive, up-to-date information on a core area of acquired
brain injury rehabilitation. This year’s topic is entitled, “I Think, Therefore I Am.”: Cognitive Rehabilitation for Those with ABI.
Click here to read more....
January 23, 2013
A Nurse–Patient Shared Decision Support Tool
The VA Ann Arbor Healthcare System’s navigator application.
In 2009, the Veterans Health Administration(VHA), a subsidiary of the U.S. Department of Veterans Affairs (VA), officially adopted the patient-centered medical home (PCMH) as a model for providing veterans with ongoing health care. The PCMH, a model of care that has been growing in popularity in the United States,1-3 offers comprehensive, patient-centered care; enhances patients’ access to and continuity of care; proactively manages patient populations, especially those with chronic diseases; provides coordination of care; and gives support to patients practicing self-care.4-6 (For a more detailed description and history of PCMHs, see “The Patient-Centered Medical Home,” December
2012.) Click here to read more.....
“ This article focuses on the development of the navigator tool and the creation of the nurse navigator role.”
A The Review of Natural Products 2012 Edition
As natural products continue to rise in popularity, there is an increased need for unbiased, accurate, scientifically based information on these products. NCMN members have access to the newest reference in OvidMD - The Review of Natural Products.
The Review of Natural Products includes more than 300 monographs updated monthly. Each monograph features scientific names, common names, botany or source, history, chemistry, uses and pharmacology, dosing, pregnancy/lactation, interactions, adverse reactions, toxicology, and references.
The format provides health care professionals with a quick, up-to-date, objective assessment of the latest medical and scientific studies on numerous natural products, including medically active foods (nutraceuticals). Every attempt is made to remain scientifically objective and place weight on legitimate chemical, pharmacological, and clinical studies published in reputable journals or Web sites.
To keep this reference at your fingertips:
1. Type The Review of Natural Products in the OvidMD search bar
2. Click on the hyperlink “Alternative Medicine" from Left Column
3. Click on the hyperlink "Review of Natural Products, The" in the Central Column
4. Click on Add to Saved Items from Chapter Tools Right Column
5. Now add as a saved item to your Personal Account.
Members can click here to go to OvidMD and enter the username & password for this month. Can't remember click here.
Janurary 15, 2013

SOFTWARE FOR IMPROVING CARE ACROSS THE CONTINUUM
TREAT is a Web-based software suite of integrated healthcare solutions, including powerful clinical assessment, screening, and management tools, comprehensive care planning and clinical documentation, industry best practices, simplified data collection and submission, and detailed reporting and graphing.
Learn more about TREAT and its benefits »
Case Management: A Success Story
Over the next year, the National Case Management Network of Canada is profiling in the Professional Case Management Journal, Case Managers who are working in different sectors of healthcare and social services in Canada. Here is the first profile in the series.
Whatever It Takes
One of the biggest challenges of Case Manager Collette George's job at East Metro Youth Services (EMYS) in Scarborough, Ont., is to support all the different service providers working on the complex cases and to help them understand and embrace the usefulness of not working in a silo. “None of us can do it on our own ... we need to work together.”
After every case meeting, George emails detailed minutes to the entire team that include next steps, timelines, and so on. But what typically happens in the early stages of working together is that service providers will simply email George with their updates and queriesundefinedrather than the entire team.
But everyone needs to know. “Keeping everyone ‘in the loop' avoids miscommunication and ensures that the collaborative plan proceeds without unnecessary glitches.”
“I know when a team of service providers is working more collaboratively, because when I send out an email to everyone the responses that come back are ‘replied to all'.”
Members can click on the link below to read more.
January 8, 2013
Why More Than Medication®?
At Pfizer Canada, we want to help Canadians live healthier, more balanced lives - because we believe that to be truly healthy, it takes More Than Medication®. We collaborate with health care professionals and patient organizations, with a view to providing you credible information to inspire and motivate you to make healthier choices.
Learn more about More Than Medication®
The Current State of Family Caregiving
The term 'family caregiving' generates over 3 million hits on Google. Family Caregiving is growing as a community, and patients are already established as a community. As we see it, the next step is to bring the two communities together.
Hear Patients' Association President Sholom Glouberman explain why joining forces matters to family caregivers, patients, and healthcare providers in his 'Family Caregivers Unite!' broadcast.